Zambians now to file their taxes online
October 31, 2013
Zambians no longer have to queue at the Revenue Authority offices to process their tax transactions. They can now do it from the comfort of their own homes or offices, provided they have access to the internet.
This has been made possible by a new online tax system funded by ICF and the Government of Zambia. The system provides a web portal that allows users to register, file and pay for their taxes online. Users can also register their motor vehicles and their driver’s license through the same online portal.
The web portal provides users access to a variety of information relating to domestic taxes in Zambia. It also gives users a unique username and password so they can track the status of their request or queries they have submitted through the portal.
This new development is part of Zambia’s drive to modernise its tax administration and provide better services to taxpayers through. To ensure a smooth transformation from a manual processes to full automation, the Zambia Revenue Authority (ZRA) will provide user manuals for the newly established e-registration and returns system.
Previously, processing of taxes in Zambia was done manually, and involved outdated operating procedures. The tax administration system involved five different types of software which were not integrated. This often led to inaccuracies in the taxpayers’ accounts and made it difficult for the ZRA to monitor outstanding tax payments. The cumbersome processes forced taxpayers to queue twice in two different locations to file their returns and pay their taxes.
Thanks to the new online tax system, taxpayers in Zambia will not only save time but the ZRA will be able to function more efficiently, provide better services to taxpayers and increase revenue collection.