ICF worked with the Government of Ethiopia to modernize tax administration for the Ethiopia Revenue and Customs Authority (ERCA). The project implemented an electronic tax filing system for the Large Taxpayers Office as a pilot, enabling taxpayers to submit their tax returns online.
The electronic tax system is now fully operational at the Large Taxpayer Office in Addis Ababa. It has reduced the time taken to submit tax applications and effect payment to 1 day. Large taxpayers have been trained on its functionality and have begun using it. Over 500 tax officials have been trained in the new tax administration system, including trainers of trainers.
A call centre has been established within ERCA to facilitate interaction with all taxpayers, and taxpayer education initiatives have already brought improved revenue collection.