ICF worked with the Government of Rwanda to enable the City of Kigali to provide better services to the private sector and members of the public. It has implemented a web-based construction permit management information system for the full construction permit process cycle, from submission to delivery. The system supports client relations as well as the administration of construction and other related permits (e.g. occupation, renovation, change of use, transformation and permit to construct a fence) issued by the City of Kigali district offices.
As a result, the number of visits needed to the authorities to process a construction permit for both residential and commercial buildings has been reduced from 7-10 days to a maximum of three days.